Manhattan Tech Support
Manhattan Tech Supports encourages clients to consider the outsourcing of IT services in their businesses as a strategic investment in technology that maximizes time and resources while allowing clients to focus specifically on their business mandate. The company strives to uphold the highest levels of customer services and satisfaction, stating that Manhattan Tech Support “builds lasting relationship by making businesses work better.” A complete team of consultants, engineers, and computer experts make up the support team at Manhattan Tech Support and offer round the clock technical support anywhere in the New York City area.
Range of Services
Manhattan Tech Support specializes in the following services: network engineering, technical support, security, and customer services. As a Microsoft Small Business Specialist certified company and a Registered Microsoft Partner, Manhattan Tech Support maintains cutting-edge and state of the art knowledge to provide clients the most positive and satisfactory experience possible.
Products and services offered by Manhattan Tech Support include:
- Managed services – day-by-day management of all technology and computer support needs for a monthly payment
- IT consulting and custom applications– for networks, storage, and solutions to improve workflow and overall functionality
- Hosting and Cloud services – providing mobile, scalable, and cost-effective data storage and access solutions
- Security – planning, implementation, auditing, and management of security solutions ranging from complete network coverage to spam protection
- Business continuity – disaster recovery and contingency plans
In addition to tailoring all solutions and support packages based on client budget and mandate, Manhattan Tech Support offers product discounts via partnerships with technology producers and manufacturers.
Finally, Manhattan Tech Support a complimentary security assessment and audit to all clients. This includes a requirement analysis, document review, risk identification, vulnerability scan, data analysis, followed by a comprehensive briefing and recommendations for support and next steps. The firm indicates that the free assessment “will ensure that proper security controls are integrated into [client’s] technology environment.”
Unfortunately, Manhattan Tech Support does not have any reviews provided by third party sources. This makes it difficult to determine client satisfaction and relationship management conducted by the firm. As with several other firms, Manhattan Tech Support does provide testimonials on their website. These testimonials include clients from a range of industry verticals from a financial advisory firm to a publishing agency to a law firm. Each client cites the exemplary customer service provided by Manhattan Tech Support. One client dubs the firm a “worry-free one stop tech shop,” claiming that Manhattan Tech Support provided comprehensive, thorough, fully managed IT services while still consider the client culture and level of comfort with new applications.